Cancellation of your reservation due to the Coronavirus.
What does Noordwijk holidays do to combat COVID 19. The safety of employees and our guests is paramount.
• Follow guidelines of RIVM
• We work from home as much as possible
• Distance stripes are placed in the reception
• A screen has been hung at the counter to protect employees
• Cleaning staff and the technical service work alone as much as possible.
• Pay as much as possible by pin or credit card
• If there is no question of a composite family, residents are allowed in the houses in proportion to the number of bedrooms. So 3 bedrooms maximum 3 persons.
The virus is gripping us all. Unfortunately, this matter is not covered bij insurance. Update 03-04-2020
That is why the cancellation arrangements of, among others, Booking and the Recron Conditions simply apply.
If you have taken out cancellation insurance, the Coronavirus is not a valid cancellation reason and there is no refund of the cancellation costs and insurance in the event of a cancellation.
Unfortunately, we cannot offer you a recreational night stay in Noordwijk until 10 May 2020. We understand these unpleasant circumstances and would like to think along with you. Therefore, for reservations with the arrival date up to and including 10 May 2020, we can propose the following:
a. At Noordwijkvakanties you can transfer your reservation free of charge to another date within 365 days of the arrival date of the original reservation.
b. Your credit card will then be charged for the total rent.
c. If you have booked directly with Noordwijkvacations, the rent of the moved reservation will be recalculated on the basis of the then applicable rates.
d. If the reservation is made through an intermediary, the rent can never be lower than the original rent due to the fees payable to third parties.
If you still want to cancel, these are the consequences:
1. The cancellation conditions of, inter alia, Booking and the Recron conditions come into effect.
2. Only the full rent of the house will be charged.
3. Any extras such as cleaning, bed linen, service costs and tourist tax do not have to be paid. If already paid, the amount will be refunded.
4. Noordwijkvakanties will make every effort to still rent out the vacant home. If this succeeds, the guest will receive an extra part in return.
5. The minimum administration costs for a cancellation are always € 50.00.
6. If the reservation is canceled, there can never be claimed afterwards on a possible “code red” situation